The transfer itself was fine and comfortable. However, the organisation at the airport was poor. From meeting the greeter at the meeting point to actually getting in a car took almost 45 mins. Would've been much quicker and easier just to get a yellow taxi.
Nothing. We were to be picked up by the driver at the airport at 6pm. We never were called until 750pm saying he was now in the airport. We took a cab at 7pm and thus got robbed by your company for $42! We would appreciate a refund.
Serious company. Very good communication by WhatsApp. I had problems at customs and with the suitcase and they waited more than an hour late. The car was not a big deal but they took me to my destination at the stipulated price and without any problem. I would repeat. Highly recommended.
The driver was punctual, nice and helpful. Thank you
The driver arrived right on time! Everything was fine!
Excellent service, very specific information for the meeting with the staff.
I booked a ticket from Sultanahmet to airport. Unfortunately default on the Headout site is airport to istanbul and this is what was ordered. I notified straight away that it was the reverse journey I needed but neither Headout, nor the transfer company wound reverse the journey citing terms and conditions as it was in 24 hour period. Since then I have checked and it's not even possible to enter a location other than "new airport" in the from field. This feels a little misleading. I am disappointed with the lack of desire to help reverse this. It feels like " i can't help"really means "i won't help", now that we have your money . Customer service obviously didn;t come into it. It will certainly influence my decision whether to ever use Headout again, or recommend to friends as I feel like I have been conned to be honest
Our driver Hakan, arrived early, was very experienced, chatted to us and got us to the airport in great time. He is a really nice man and would recommend and use him again.
I ' ve used the transfer service and they sent a car without windows ...then the drive smoked and I got asphyxiated in the back.
It was simple easy and the best option for getting from the airport to my accommodation after hours of travel. It was a godsend. 🙏
Absolutely straight forward and simple way of booking the drop off for Istanbul Airport. The driver was on time. Humble and polite gentleman who helped with the luggage and with smile. The good thing was the price which was half compared to other providers. Highly recommend
Inclusions
Private transfers between Istanbul Airport (IST) & location of your choice
Meet & greet
Flight time monitoring to adjust pick-up time in case of delays
90 mins of free waiting time after the actual landing time
Pick-up instructions via text & email
Choice of vehicle for every company size (from Sedan to Bus)
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Book now without paying anything. Cancel for free if your plans change.
We liked the buffet, the good view, the cell phone charging option and the free WiFi. It would be nice if you could also get cocktails instead of just beer and wine. What was really bad was that the toilet door locks are very old and of poor quality. My wife was locked in the ladies' room for around 20 minutes. 4 attendants eagerly helped to open the door, but in vain. With my help, they managed to open it. In the end, we almost missed our flight and my wife was in shock. Unfortunately, my request for at least the money for her ticket to be refunded was not granted, but we were offered the chance to go back to the lounge free of charge if we wanted to. But we don't know when and if that will be the case again. So BE CAREFUL with the TOILETS.
We enjoyed the all-you-can-eat buffet, the comfortable seats and the view of the slopes.
Inclusions
3-hour access to Plaza Premium Lounge (optional)
3-hour access to Plaza Premium Marmara Lounge (optional)
3-hour access to Plaza Premium Bosphorus Lounge (optional)
Dining options including Turkish & International cuisines (vegetarian options available)
Complimentary coffee, tea and soft drinks
Lounge chairs/bay
WiFi
Charging station
Playroom
Flight information display
TV channels (optional)
Outdoor smoking terrace (optional)
Aerobar (optional)
Wheelchair via airline arrangement